I am very aware of how shockingly bad this company is as unfortunately somewhere I order from keeps using them. Over the last six months, they have successfully delivered to my address on only 2 occasions. I wait outside for them, have done everything possible to make the delivery as easy as possible for them. But its impossible to deliver to an address when you don't even go near it. I would suggest that a lot of the issue is that drivers are paid per parcel so will purposely say they missed you to collect extra payment for the same parcel. Customer service is pointless as they can't and won't do anything. It doesn't matter how many complaints you make, nothing changes. The drivers are so cocky they sent photos of random places as their supposed attempt to deliver. This week I got a photo of the back of Coventry Market, I can confirm I do not live at the back of the market 🙄🙈