Collection supposed to be on 29.9.23, driver "George" refused parcel as didn't have sticky label, although online it said George was told parcel wasn't ready, so rebooked for collection on 2.10.23, email confirmed collection would be between 9-5.30 on 2nd, surprise, no collection took place, as DPD tends to use same drivers for certain areas - George covers the Hull area, so assumed he couldn't be bothered, anyway, needless to say, impossible to speak to anyone directly, so have lost money, and DPD have fraudulently taken money with no intention of providing a service, avoid at all cost ......and hopefully "George" will be replaced for future fools who use this service