There is something really wrong with the system that this delivery company has in place in Edinburgh. The managers who sit in their warm positions for 15-20 years must go. Whose idea from DPD is to send a slot in the same day of the delivery? Do you think that the receivers will take a day off to wait for the slot to be announced and then to wait for the delivery itself? If you want to announce a slot do it the day before. Do you do the slot system for the convenience of your drivers or for the convenience of your customers? I took time off yesterday - 14th Nov and waited for THE SLOT at 12:37. The slot was for 18:44-19:44. I broke my legs to come back to the house to meet your driver Michael. Not only Michael didn’t turn up at the SLOT, but nothing happen till 21:44, when finally an update was sent - “not delivering today”. Thank you Michael for the 4 hours you made me wait. Today, 15th Nov another delivery is expected, but I cannot waste a second day in a row with your random slots, only helpful for your drivers. Also, this company has disabled their phones. You can only listen to automatic nonsense or chat to bots. I chatted to Chirag and I am still not sure if he was a human or a bot. He was just copying and pasting the same sentences with no interest in the issue. Same thing with Daniel from the WhatsApp chat - he copies and pastes the same automated text and no personal try to help at all. I was supposed to receive my expensive parcel on 14th Nov. Tomorrow is 16th Nov and I have to request another time off from work to meet and match with you, unorganised DPD, Edinburgh depot. Chirag, Michael the driver and WhatsApp Daniel - put some personal interest in the problems the customers experience. Your service is below 0.