I was home, my door was open, and I was sat near my door, I received an email saying failed delivery my order will be available from a local pick up the next day, I spoke to customer service where I was told Amazon had requested this, I have an anxiety disorder that prevents me from going into shops, and explained this, eventually she said the depot would contact me, which they didn't, and then I received an email saying it was ready to collect from the local pick up. I phoned again the customer service, and was told they tried to deliver I wasn't in, and that the location was correct, and I had to collect the parcel. I was in, at home, near the door, no one tried to knock, or deliver my order to my address, really upset, and worried about future orders arriving. For year DPD was very reliable, Chris was the same driver and was very friendly and really great at delivering, but haven't seen him since June, and there have been issued since then.