I can reiterate what Nick Pain has said below . The same happened to me. Tells you it’s a few stops away ..doesn’t come and then says attempt made ..not home ..complete rubbish. They even had the cheek to say neighbour refused ! Customer services talk to you then when you get to registering a complaint they say they can’t hear you ..phone must be faulty and cut you off! This company should be closed ..they are a disgrace