Another let down by DPD (driver both times a chap called Callum). Package is a mobile phone to replace my existing handset so is quite urgent as I have no communications otherwise. The initial delivery was scheduled for Tuesday 23/1/24 between 18:00-19:00. Both my wife & I were home for said delivery, however when I checked on delivery progress around 18:30 online, I was met with the statement "Your parcel could not be delivered, as your DPD driver could not find your address/gain access". Admittedly, there are some utility works on my street but it is still completely accessible. The bin lorry got down it this morning for heaven's sake & it's massive! So I chalked this one up to experience thinking maybe a traffic cone or two had put the driver off. The delivery was rescheduled for 24/1/24 between the more precise time of 16:57-17:57. Guess what? I checked my emails at 17:05 & was met with the same statement: "Your parcel could not be delivered, as your DPD driver could not find your address/gain access". My advice to DPD: get with it. Surely your driver has the nous to look up a street & see past a traffic cone or two? The street is not closed! Additionally, it is a short street that takes one minute to walk up or down. Is your driver unable to park & deliver this important package? I feel very let down by DPD & what I sense is a 'can't be arsed' attitude from the driver but sadly the company I purchased the mobile phone from use DPD for such deliveries. I sorely wish they didn't. Royal Mail would have been a much better bet. I rate DPD so poorly that I don't expect any resolution to this issue but as a decision maker with regards to postal services in my company, I shall be ensuring, to the best of my ability, that DPD are not given any further business by my company & I will go out of my way to tell as many of my business colleagues as possible to never use this appalling company. Business works on word of mouth and influence & I feel so strongly about this matter that I will do my best locally to try and show to DPD that unless your prioritize customer service, your business is not worth a hill of beans & doesn't deserve our business! Perhaps mine is an isolated incident but notwithstanding, DPD's failure as a courier to deliver this important item will cost me time, effort & money & leave me without communications until I receive my mobile phone.