Item delivered to a local shop instead of here and took a day before the notice that it had been delivered (when it hadn't) changed to 'Left at pick up point' and even longer before I could find out where that was. When I did find out, the only pick up option offered was to 'scan the app'. What about people like me who don't have expensive smart phones and can't! When I tried to contact DPD it refused to accept the tracking number (checked by me against the notification 3 times) so I wasn't able to contact anyone either by chat on the computer, or by phone as it just went silent on me and after 5 minutes of silence, it was clear no-one was going to answer. All I wanted to do was ensure my deliveries go to a neighbour if we are not in another time.