I ordered a delivery, I was informed it would be delivered on the 29th January,he didn't buzz up to my flat just took a picture of the security door, then I asked for next day redelivery and explained how to use the security door,he missed me again by not coming upstairs, then I was told to do another redelivery,which I did ,now it's the 31st January instead of redelivering to me ,it was sent back to the sender, I am very grateful that the sender was professional and authorised a replacement,it doesn't help that I am on disability and can't just pop to the shop to buy the item.