My parcel has been delivered to a wrong place and I did not receive it. Ok, mistakes happen. But I let DPD know via email, via a phone call to customer support. And no response. Customer support could not get through to the driver and instead of saying I'm sorry, or apologising for the kind of 'priority service' I received (that was next day delivery) asked me to contact the merchant. I did not get what I paid for. Somebody else did. But who cares? The driver does not want to pick up the phone? Sure. He should be right. Why bother. "Great" service! Attention #regulators #consumerduty PS. I can see I'm not alone! Yes, 100% agree with the previous review. DPD UK - YOU ARE TERRIBLE, THIS IS NOT PRIORITY DELIVERY AND CUSTOMER SERVICE. THIS IS THEFT, NEGLIGENCE AND RUDENESS.