DPD seem to go out of their way to enrage their customers. My order should have been delivered next day, 5 days later it still has not arrived. DPD insist the seller, Amazon, did not put my full address on the database so they are unable to deliver. They didn’t bother to tell me this until I contacted them because I hadn’t received the parcel. They told me to contact Amazon to get them to provide the full address (even though my address is clearly shown on the DPD app). I did, Amazon advised they had provided the full address but re-confirmed to DPD. DPD continued to say they didn’t have the full address, I contact Amazon again, they re-confirm to DPD again. Still DPD deny that they have the full address so cannot deliver my parcel. I ask DPD to contact Amazon directly as there may be a problem with their system, they refuse. I ask to escalate to a manager, the DPD customer service advisor cuts the call. I phone back, funnily enough the full address has magically appeared. But now the parcel has to be moved from the DPD depot in Chelmsford to the DPD depot in Dagenham - I live in Southend. Chelmsford is 19 miles from Southend, Dagenham is 30 miles away from Southend. I ask to pick it up myself from Chelmsford; of course DPD say no. I ask to speak to the customer services manager, apparently they don’t have one. I ask to speak to the most senior manager there, I am told her first name but not her surname. I am not allowed to know her surname. I ask for her email address, I am not allowed to know her email address. So I still don’t have my parcel & I have no-one to register my complaint with. It is ludicrous.