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Kim B
So, I had notification of my delivery within a 1 hour slot, so in case signature was needed, I ended up spending 2 hours hanging around my front gate to catch the delivery. There was no delivery, no DPD van passed by, nothing. Back indoors, there's a message "No one was in today" & "it will be delivered tomorrow to you nearest Shop". But actually, even that was too hard for them. I had to drive over 10 miles round trip to collect it from some random shop in a housing estate in a neighbouring town despite my nearest drop off point being 1 mile away. And just to rub salt in to the wounds, the complaints phone number is just a 'we'll make you wait for 1/2 hour & then cut you off' sort of deal, when I finally got through & uttered the words "I would", that was all they were prepared to listen to. From now, if a seller is using DPD I will be buying elswhere.
1 year ago
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DPD has a 1.1 average rating from 5,225 reviews