Collection time arranged so both my husband & I at home. During this time an Email arrived staying that when driver arrived he was advised there was nothing to collect! I called customer services and was told they had a photo of our front door that the driver had taken but when I asked for the photo to be emailed to me she said it wasn't possible. She described our door in the photo but I'm interested to see if it's today's photo or the one of our address on Google maps! I would love to know who the driver spoke to as he was advised we had nothing to collect. Customer services would not arrange another date for collection, I was told I will have to do that myself!