I would have not even given 1 star if it were possible. I purchased flowers to be delivered from M&S. Had I have known they used DPD I would have stopped the purchase, having had terrible past experiences. Message this morning asking if I needed them left elsewhere - I answered yes and gave a neighbour as preferred drop off point. Imagine my surprise when a message arrived confirming drop off with a picture of them on the door step I called, formulaic response. They agreed that I had requested the neighbour but the driver thought the poorch was deemed a safe place. Still waiting for a call from a Supervisor. Christmas will come sooner!