Worst customer service and Delivery Driver and DPD as a whole. Sender sent it to my old address but fortunately a friend of mine lived close by. Diverted the parcel to my friend's address, and on the delivery day my friend was home. The DPD Driver knocked on the door, and my friend went to get the parcel and within 10 seconds the driver was gone with my parcel, left it in the local post office. And now the post office won't release the parcel to my friend, when he is presenting the collection barcode and his ID. Now, apparently they need my ID, how will my friend have my ID and I am clearly 200 miles away from that address. So, my parcel is left in Southampton's Post Office and it's stuck there and waiting it to be returned back to sender. A little help could have resolved this, allowing my friend to receive that parcel and send it to me, but no DPD's new protocol has f***ed it up, and no one is willing to help. Worst courier company, and unprofessional and unhelpful drivers and customer service. Shame on you DPD. if there was 0, i would have given 0 stars.