I recently had a frustrating experience with Currys and DPD regarding my order. I placed my order excitedly, but my experience quickly turned into a headache due to the delivery issues.
Delivery Attempts: There were multiple delivery attempts made, but unfortunately, both were unsuccessful as I did not hear the doorbell during those attempts. I promptly rescheduled the delivery for a later date, only to find out that my parcel was held at the local DPD depot.
Communication Issues: I called DPD for an update and was informed that they could not reach the local depot as no one was answering the phone. This lack of communication was concerning. I then rescheduled the delivery again, but once again, my parcel has not been sent out.
Frustration with Service: I took two days off work specifically to be available for delivery, yet I continue to encounter delays and ineffective communication. I have called DPD multiple times and have received the same disappointing responses, leading me to question how DPD operates if their depots cannot communicate with the delivery teams.
Overall, I am extremely disappointed with the level of service provided by both Currys and DPD. The ongoing issues have caused significant inconvenience, and if this situation is not resolved promptly, I will be forced to request a return to sender for a refund. I hope that others do not have to face similar challenges in their shopping experience.