USELESS! I have had so many problems with DPD and not just with one depot as we've had problems at my home address as well as work - turns out they are "served" by 2 different depots. There is no way to contact DPD to sort anything out and my opinion is not just based on one delivery - there's a problem every time. I've had multiple parcels un-delivered as apparently I wasn't there - I have been and with the non-deliveries at work, the CCTV confirmed no-one even attempted any deliveries! When they get sent to a parcel shop, after I get my notification to say it's there, I've had one parcel shop tell me that "they've not been in today" and after I advise I had a confirmation of arrival "oh they do that - they don't always turn up". I requested one parcel to go to a parcel shop near home, the parcel shop do not care about the parcels and damage them but DPD do not care and when I actually got through to someone on chat (no mean feat, some kind of magical unknown pathway which I have not been able to replicate), they said they would change this option for me - they didn't as the next order I placed, has gone to the same friggin' parcel shop. The chat person also directed me to the app or the website to make changes to future delivery preferences. I asked repeatedly at the time for the link on the website where I can do this and my request was repeatedly ignored. I have since tried the app but it does not let me set it up (I have tried on different devices, uninstalled and reinstalled, checked spam for the mythical access email - nothing). I do not understand why companies use this pile of sh!te service as it puts me off ordering from somewhere that uses DPD*. * Note to businesses using DPD - PLEASE STOP! This reflects on you as a business and just frustrates your customers. * It has certainly stopped me from making enquiries with them on behalf of my employer who have been looking around for a delivery company so DPD's loss!