Do not use this carrier if you can possibly avoid it. In fact, if you are thinking of ordering something and they are the carrier - don’t. I waited in for four days for delivery of a heavy item due 10th December. Didn’t arrive - said it was coming 13th didn’t arrive. By this time, i could wait in no longer so cancelled item with seller and received refund. Then said it was coming on 17th - rang DPD and told them i did not want item and they reassured me it would not come. Now it is Christmas Eve. Bit like the fable of animals talking the night before Christmas, suddenly DPD has the power to text me. They say this parcel should arrive today. So, I should be out but i have had to cancel because i cannot risk them delivering to a neighbour. So here I am miserable again waiting for a parcel which may or may not come because DPD don’t care about customers at all. So avoid avoid avoid