If I could give zero I would. I ordered something a week ago and still not recieved it, so far DPD have sent it to me 3 times (I work and can only get parcels out of hours or weekends), they tell me I have to pay more for this. Instead of leaving with a neighbour, my local pick up or my safe place, they take it away, send it to the midlands, bring it back to Liverpool and repeat 3 times. I can't contact them by phone, if I want to real time message , I have to down load their app. I'm so frustrated with the whole process that I contacted the firm I bought the goods from to cancel my order. They were very good and paid for a Saturday pick up. Guess what??? I've been waiting all day with no updates, times etc. , their website says its in their depot and I can't get more than that from them, I need to go shopping etc. but I'm terrified I will miss them and the whole 'ORDEAL' will start again. I have decided if I see a product I want and find out DPD are the couriers, I will go elsewhere. Absolute rubbish deliveries, customer services don't exist and, 'no thank you , I don't want to download another app'.