Awful delivery service. To date parcel has not arrived and has been lost! Rearranged delivery on the app for the next day as it was a large parcel and would have been out of the house so not safe place. Parcel didn't arrive the next day, the day after or at all. The online tracker didn't update until I complained then suddenly lots of requested date changes appeared in the service which was incorrect. Parcel is now missing and cannot be located. Absolutely appalling service. Bad/unheloful customer service, no solutions offered, drivers obviously don't get trained, system is antiquated and will be actively avoiding service from now on. We still don't have the parcel I ordered and have to go through purchase company and bank to retrieve funds