Paid apple a premium for next day delivery - knowing I would be at home on Friday 7 March 2025. Three days spent wondering where my purchase was.
DPD gave a “sorry you weren't home” message - I was home all day. Awake. In a flat with an intercom, a letter box for my flat and even a ring doorbell (That I've checked the footage of).
It seems the driver had literally not even bothered to come to my address, instead dropping at a collection point shop over a mile from my home! I'm actually disabled and sometimes can't leave my home for days at a time.
How is this company even still in business? A google for reviews showed one review site with over 12,000 reviews with an overall rating of 1.1 with many people stating the same issue: being at home, no delivery and a “sorry we missed you” message left.