I don't even want to leave you one star! I live very rural and a collection from my house was booked today for a insurance purpose. So it's Christmas hols, stuck at home with two kids bored stupid and waited all day for a parcel to be collected via DPD for my phone provider. Until the phone is collected and the insurance sorted I'm without s mobile in a very rural location! All day! Nothing. Had a email 3 days ago to say it would be today, it also said I'd get a time slot in the day. Put tracking number online and it says it was a unsuccessful collection- absolute rubbish!! You haven't even been here. I try customer services to get inappropriate options and cannot go any further. I then email customer services to get both emails returned undelivered! I have no idea when your collecting this parcel now! I damned sure I'm not waiting in again tomorrow! I will now contact the phone insurance and let them know your service is a waste of space. My neighbour said you've done this loads to him too. Let alone all the people leaving you reviews.