am extremely disappointed and frankly disgusted by the poor service I received regarding my recent delivery. I paid extra for VIP Saturday delivery because I made sure I would be home all day to receive the package — and yet, your driver failed to deliver it not once, but twice. What’s even more ridiculous is that at no point did the driver attempt to contact me. No phone call, no message — absolutely nothing. Your tracker showed I was approximately 15 minutes away, but that is completely inaccurate — I was literally downstairs waiting. No one came to the door. No one rang the bell. No knock. Nothing. How can a company that claims to provide reliable delivery fail so miserably at something so basic? This was not a missed delivery — this was zero attempt made, plain and simple. The delivery driver did not even come to the door because I was downstairs and he took a picture and left before I could make my way outside. I expect an immediate explanation and compensation for the VIP delivery fee I paid for no reason.This kind of negligence is unacceptable, and if this is the standard DPD operates at, I will make sure to avoid your services moving forward and advise others to do the same.