Although l didn’t pay for VIP delivery service, my experience was almost identical to ‘Anonymous’ of Roebuck Lane ! Two different drivers on different days Derek and Joseph claimed that the package was undeliverable. One of them posted a photograph of a house that’s not even in the right location and despite being at home to receive the item, no one came to the door, or telephoned or attempted to communicate. I went to the local depot, 5 minutes by car and spoke to an employee who sympathised and spoke to his line manager (at a guess). I was informed that delivery would be on Monday or Tuesday and today l discover that my package is being ‘returned to sender’. Most helpful ! The ability to speak to anyone by phone seems to be a bygone era. Decidedly poor service