Utterly the worst delivery service in the UK. I will refuse to buy from any merchant that uses them. DPD was the carrier for two separate consignments to my address on the same day. They left a single notice card for me with a single reference number. When I tried to arrange collection at a drop point in London, it only allowed this for one of the two parcels. The second required me to go to their depot in SW London. I went to the Mandela, London depot to collect for the pre-arranged appointment to be told 'your parcel is out for delivery'. I stated that I had two parcels - one to be delivered at a pick up spot in Pimlico London, the other to be collected that day. The agent told me 'that's not what it says on our system' - this despite me having printed confirmation from the same system. The agent rang the driver who said I needed to be at my residence between 3pm and 4 pm and he would deliver to me. I was there on time, but the delivery occurred at after 5pm - and it was the item I'd arranged to be delivered to the drop off point. I rang the DPD help number, and after some discussion, they said the item I had booked to collect at the depot WAS at the depot, but I needed to be there in a very short time before the depot closed. This required me to take a taxi (my second of the day) to the depot- who gave me the second package, indicating it had been in the depot storage cage the entire time. This service is horrendous. Never again.