I was sending a parcel to Sri lanka and it had a normal sony vaio laptop. They returned saying it had a battery over 100 watts or the battery is more than 5kg. The whole parcel including the laptop, a laptop bag and some other items was 5kg. I checked the specification of the battery in the laptop and its only 300grams and 50watts. The lady I spoke from DPD was rude and didnt want to help at all. They simply dont care. Very poor customer service.
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