booked a collection and delivery with DPD for an important parcel, providing all required details, including full addresses and contact numbers. The collection never happened. No explanation, no update, no apology. After wasting over 4 hour on their live chat being passed from one scripted response to another, I was eventually told the driver went to the general location but didn’t bother to go to the correct collection point or make a call to the numbers provided. The parcel was left behind, and I was then told I had to rebook and pay again—despite their failure to provide the service I’d already paid for. This wasn’t just an inconvenience—it caused a serious delay to time-sensitive medication. The total lack of accountability and common sense is staggering. DPD clearly cannot be trusted with anything critical. Avoid at all costs