If I could give zero stars, I would. DPD has been, without exaggeration, the worst delivery service I have ever dealt with — and I’m 66 years old with decades of experience dealing with companies in every sector. This isn’t just poor service. It is a masterclass in how to frustrate, delay, and deflect until the customer gives up. They were tasked with collecting a package from a clearly labelled hospital pharmacy — the address was detailed and specific — yet they failed to find it. Worse still, they didn’t inform me or the sender that they hadn’t managed the collection. I only discovered the failure 24 hours later. What followed was a disgraceful five-hour ordeal of trying to get help via a useless chatbot and a series of circular, dead-end contact links. I was sent round and round with no accountability, no resolution, and no human communication. It was maddening. Eventually, I raised a complaint via PayPal (thankfully, I paid through them) and tracked down a direct email address for someone at DPD. Ironically, my complaint was forwarded right back to the very same person who had been bouncing me around from the beginning — Jodie — who then replied with the kind of cold, templated "apology" that completely misses the point. DPD doesn’t just fail at delivery. They fail at care, communication, accountability, and basic customer service. They have created a system that is deliberately difficult to navigate. It feels designed to discourage complaints and wear customers down. This company should be ashamed of how it operates. I will never use DPD again, and I would strongly advise others to avoid them wherever possible. Although I eventually received a refund, I was not compensated in any way for the time wasted, the mental strain, or the consequences of the delay — which had serious medical implications. A refund does not erase the stress, disruption, and harm caused by their incompetence. Date of experience: 14 April 2025