Late again, Item was available form 1030 on the 20th, to be collected. It was not logged until after midnight and once again held up in Hinkley. This is a common issue with this depot. Anyway its now the 22nd and after 1400, the parcel has been with the local depot since morning, yet i will not get it until after 1800 again. Once again paid for delivery, not received the service and even when it was late they do not put it out for delivery in the morning. The company is getting worse with no customer support, The bot chat is pointless and 95% of the time it cannot help. Companies like this should be forced to pay back delivery charges, or not allowed to operate if they do not provide customer support to customers. Once again another company getting rich with no actual help support, or providing a proper service.