Awful delivery service, purchased item from ao.com a while back and caught the driver getting out his van , taking a pic of my front door and returning back to his van. No knock at the door or anything . Had to literally run into the street to get my parcel, same again happened today. Stayed in waiting, next minute get a text to say we're sorry we missed you with a pic of my front door from the main road. Went on online chat to complain and they suggested I pay £5 for a vip guaranteed slot. Maybe this is a way to get more money out of you but I don't know. Would give a minus score if possible.