USELESS! why give windows for a whole day?! I chose a 9-6 window because I wanted my parcels to be picked up early! I didn’t choose 12-6 but I have been given a 1-2 pm window? How does it make sense. They need to give smaller windows so you can actually get parcels picked up around the e time you actually want… not needing to sit all day waiting to see what time they might come. They emailed DAY OF at 6 am saying they will come at 1pm so I work up early just to sit around all day until collection. Absolutely stupid system for time slots. If you ask about a time slot, I want to give an actual small time slot, not the possibility of the whole day!