I have been waiting for the past 3 days for a delivery and every time I was given a time frame. I sat at home and wasted all my time for 3 days. I had to always reach out to their customer service on an 0845 number and on the 3rd day, after waiting all morning, I called to be told that it will be delivered at 5 pm because there was a human error OR I could make my way to the depot to collect it (18 pounds from my house one way). Their services are appealing, please avoid. Their escalation team is non-existent. I feel sorry for the agent working on the front line.