I am writing to formally complain about the behaviour of your driver during today’s attempted delivery, as well as the repeated issues I have experienced over the past two weeks. Today, despite the delivery window provided by DPD, the driver arrived earlier than the scheduled time. I was standing outside my house waiting for him, as I have learned to expect problems, given the recent pattern of failed deliveries. The driver clearly saw me standing there — we made eye contact — yet he did not even bother to get out of the vehicle. Instead, he immediately drove off without attempting to deliver my parcel. This has been happening repeatedly over the last two weeks. Almost every day, drivers claim I was not at home, even though I was waiting outside. Sometimes they even upload a photo of some random empty space as supposed “proof” of attempted delivery. I have CCTV footage of all these incidents clearly showing that I was present and waiting, and that no genuine attempt to deliver was made. I expect a proper explanation for this unacceptable behaviour, and assurance that my parcel will be delivered properly and that this situation will not happen again. If I do not receive a satisfactory response, I will escalate this matter further and take it up with higher authorities, as I feel I have been treated unfairly and unprofessionally. Please investigate this matter urgently and get back to me as soon as possible.