I was waiting for an important medicine, their driver could not found my address (in Central London) and for 3 days he said nobody was at home to collect the item (FALSE). Had 4 calls with their customer service, clearly not trained to resolve issues like this, to make sure the driver would have finally delivered the item. Last night I checked my mobile bill and discovered those 4 calls costed me £28. Sent an email to complain and below their answer. I don't have to add that if they couldn't deal with it on the phone any of their tools would have never helped. STOP USING THEIR SERVICE, AND NEVER TRY TO CALL THEM. DPD: I'm really sorry that this was the case, unfortunately we do not provide compensation for this and the case is out of any claim time we provide of 14 days, we have other ways i.e. email and the DPD app were you can do and use all the services we provide free of charge I sincerely apologise for any inconvenience this has caused yourself. Kind regards Bev DPD Customer services.