After an unfortunate series of errors resulted in DPD missing multiple delivery dates for my parcel last week, contact with their executive enquiry team this week has left me feeling that they are making a big effort to identify exactly what went wrong and make the necessary improvements to their business to ensure such problems don't happen to anyone in the future. Because of their willingness to take responsibility and address the issues, I've updated this review from the critical review I left last week.
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