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Anonymous
Extremely Poor Service – Failed Next Day Delivery & Empty Promises, Zero Star. I’m absolutely appalled by my recent experience with DPD. I paid for next-day delivery for an item I urgently needed by Saturday, 24th August. I waited all day at home with four other people, all of us keeping an ear out for the delivery. We even left clear notes on both the front and back doors telling the driver to ring the bell. Guess what? No delivery. No knock. No card. Nothing. To make matters worse, the photo uploaded by the driver isn’t even of my property — it’s a random location that doesn’t match my address. Either the driver went to the wrong place or didn’t bother trying at all. I called DPD at 3:00 PM and spoke to ****, who assured me that she had contacted the depot and requested the driver to return and deliver the parcel. She told me it would be delivered that day. That never happened. No call. No update. No parcel. This parcel was time-sensitive and critical, and DPD completely failed on all fronts — zero accountability, false reassurances, and appalling customer service. Absolutely unacceptable. DPD – if you're reading this: This kind of failure is becoming way too common with DPD lately, and judging by recent reviews, I’m clearly not alone. 📉 Avoid if your delivery is urgent or time-sensitive.
6 days ago
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DPD has a 1.1 average rating from 5,337 reviews