Waited in all morning for parcel - never turned up. Then get message that they are “sorry” they missed us. They went to wrong house - as confirmed by photo - tried to contact customer service - no luck. Just some AI with the same (patronising) response over and over again. No way of accessing a human at all. My options are (1) waste another day waiting (2) pay for the privilege of a 1 hour slot tomorrow even though the mistake was 100% on them. Either way I am wasting more time and not getting my parcel today.
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