DPD have been appalling; this item was due to be delivered on 03/09/25, but it was not. Through tracking, we learnt it was going to be delivered on 05/09/2025. We then found out it was going to be delivered at 20:00, and we were going on holiday, so we delayed our departure by three hours so we would be in as we did not want them to go astray, as they are my daughter's prescription glasses. We were keeping an eye on DPD tracking and where we were in the queue for delivery, and then suddenly it said they had been delivered and accepted by someone called Chris. There is nobody in our household called Chris, and the photo was just a random photo of a door partially open and certainly not our house. I went to the house, I thought it may have been delivered to, and they told me they had told the delivery driver it was not them and where our house was. The driver definitely did not try to deliver it to our house. We tried to deal with it, but DPD were uncontactable and we were going on holiday. We rang from our holiday in Croatia on the Monday, but DPD were absolutely no help. I happened to look at the tracking a week later, and it said back with our local DPD office on 17/09. It had disappeared for 12 days. I was still in Croatia and thought I would leave until our return to the UK and sort it out on Monday, 22/09; however, today it said it was being prepared to be returned to Italy. I rang DPD five times on various numbers, but they refused to help. FURTHERMORE they also said they had no complaint or compensation process, so basically they can deliver the worst possible service without redress. This has been hugely inconvenient and stressful, and we still do not have my daughter's prescription glasses, which she needed for her holiday, but now desperately needs for driving. I demand the glasses be delivered to us A.S.A.P. and we be compensated for all this inconvenience and stress, especially while we are on holiday.