Veselin is the person who is always assigned to deliver or collect items in my area. Unfortunately, he constantly causes issues and inconvenience with my parcels. He usually calls only once, and as soon as he rings the doorbell, he immediately takes a photo of my door and leaves. I’ve had to run after him several times to catch him before he leaves. I don’t understand how someone like this is employed by such a big company without proper supervision. I’m really disappointed, and this isn’t just a one-time issue. Yesterday, I was expecting someone to collect an item from me. When I saw that it was Veselin again, I already knew what to expect. I waited downstairs, ready for him, but he never showed up. Later, I checked the tracking section and saw this message: “When our driver arrived, we were advised there was nothing to collect.” That’s completely untrue — he never even came to my property. This is really unacceptable and frustrating.