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Alekzander Boyer
Your company was informed Not to deliver our Underfloor Electric Heating system and deliver On the 26/09/25 as there was someone at the property on this date & delivery came on the 2/09/25! in your wisdom even though it was raining heavily you left the items out of the porch area that was not able to accommodate it. This delivery happened at approximately 13:00 hrs on the 26/09/25 So when I arrived home at approximately 16:45 hrs I found the products absolutely soaking wet, to the point it was difficult to bring into house with the boxes completely collapsing to get them out of the weather. Absolutely shocking in my opinion. When your collection driver arrived he refused to take the boxes as they weren't in good shape, which was down to your company after failing to follow simple instructions on delivery date. I explained this to the collection person and his answer was well it wasn't me who delivered them. To which I told him it may not of been you who did the delivery to which he stated he was a contractor and that it was not his problem which I found under the circumstances absolutely ridiculous as he was made aware of this. His answer was it's not, not my problem and left the area your delivery/collection service is an absolute joke if I'm honest! The worst service I've had and will not be using you again as you couldn't organise a drinking session in a public house. I would enclose pictures of this but your system won't upload them.
6 days ago
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DPD has a 1.1 average rating from 5,422 reviews