Parcel no 15505969404464 I can't stress enough how useless DPD is. When you buy online and you see it's delivered by dpd, make sure to cancel the order and go nut what you want from the store. These cowboys have their own code of conduct, they lie, they fail to serve you day after day and they don't even care! And for gods sake Apple, why do you partner with such awful company anyway? Anyway, I had a few bad experiences with dpd in the past few years but these last days the ordeal I had to go through really drove me crazy and upset me so much. Here's the story: On thursday I buy some equipment from apple online. There is a next day delivery by dpd. I cry a bit and decide to live my life to the limit and take my chances. You never know, I mumbled to myself, this time might be better and I chose the 11-12am slot for Friday . Friday came and my missus agreed to stay in and wait for the delivery as I was at work in London. The slot time is past for good and no one shows up. I check my mail, my phone, nada. I ask her to wait just in case there's traffic or an accident but nothing comes up. I go online and change the delivery to a pickup point in Surbiton where I live for the next day(Saturday). On Saturday I wait and wait and wait but no mail, no phonecall, no sms from dpd . I decide to call them and find out by the pre recorded system that my parcels would be now delivered on Monday because they were held at the feltham depot. I have no idea why this happens, I call again to ask why and they blame apple saying on Friday we didn't receive the parcels from Apple. Now mind you, if that's true I as a user was kept in the dark and I could happily choose my delivery slot without knowing that there is nothing to be delivered yet. After 30 mins on the phone with dpd I give up so I can spend some time with my family. Monday noon comes and I still haven't got an email confirmation about the order being dropped at the pickup point. I call them again and when I ask why it's not delivered for the third time they put me on hold to contact the Depot, the Masters of the Universe. After a short interlude of crappy looping melodies the amazing representative informed me that the reason they could not deliver today was because my parcels didn't fit in the van!!! A felt a surge of anger to run through my hundred chakra points and i was ready to go ape but instead I told the man that my order was an iPhone 7, and Apple Pencil and an iPad Pro case! I also asked if they have recently switched to Hotwheels or Micro Machines for their deliveries. I demand an honest answer and insist that they are lying to me so he calls them again to diss them with some mad rhymes. He comes back all apologetic saying the woman who told him that about the space didn't know what she was doing. A good start if you ask me, that was dpd's first step to mindfulness and accepting their crappiness. Little did I know by then, I had to wait until Tuesday to get my parcels delivered as there was a glitch in the system which happens not so often. At that particular time I demanded to be put through with the supervisor of the Depot / Grayskull Skeletor but it was not possible because he must not be disturbed in case he might mess up and spoil the 5 out of 5 stars service of the Depot. I then lost any will for living and decided to quit. I called Apple, cancelled my order and will be visiting the Apple store tomorrow. Cheerio champions of incompetence! I am free at last.