Absolutely outrageous. Asked them to collect my parcel for next day delivery. They failed to collect. Rang company today and told I would be booked in for collection today. Told I would get message confirming. No message. Went online chat told they dont know why driver didnt collect. They then issued me with a new dispatch label. ASked will they be here before 4pm today. No they would collect tomorrow. What time will they collect - as per order between 0900-1700. My company closes at 4pm. Asked for rebate due to my parcel not only not having been collected but indeed delivered next day. Sorry madam we don't do refunds. Choose this company above others - now deleted