I had a parcel that I had to pick up from the DPD depot in Letchworth as there weren't any days I was home for a delivery. I went into the depot picked it up no problem and went home but it turned out my order had been split into two parcels and they'd only given me one of them. I rang the depot and they said the second package was still there but I received no apology for the inconvenience of having to drive all the way back (another 45 minute journey all round). When I got to the depot for the second time, I explained the situation to the man at the front desk saying I'd already been in a couple hours ealier but they'd forgotten one of my parcels. He eventually came back with the other half of my order and yet again no apology at all. It's rude and inconsiderate. I have worked in customer service in the past and as soon as something like this happens to a customer, you immediately apologise just out of decency. Having to drive back was definitely annoying and inconvenient but not the end of the world. However, to not have this even slightly acknowledged by two seperate members of staff is unacceptable.