This is the second time it has happened in 6 months. The driver doesn't understand the address/DPD have taken it down incorrectly, and can't be bothered to sort it out because he has so many deliveries to do, so he moves on to next one. By the time I got through to them, it was too late. So I stayed home the following day (another day at home waiting and off work) and the exact same thing happened. My phone call where the person on the phone took down a detailed not correcting the incorrect address and making sure that the drive calls me on my mobile if he has a problem was ignored on the second day. I literally watched the van drive past my house on the website map, but there was no way I could get the driver to collect at my correct address. They will have to come back a 3rd time, meaning I will have to stay home again. And I can't trust that they will get it right. It is such a poor and unacceptable service. I have never experienced a delivery company this bad. I am still on hold trying to speak to someone. But I did this yesterday and it still didn't fix it. When this happened 6 months ago, I waited 3 days in a row. In the end I cancelled the delivery and ordered from someone else who used a different company.