Ordered something from body shop which was sent to a dpd depot the next day. After over a week of tracking my parcel, and seeing the estimated delivery date change daily, I contacted dpd only to be told the parcel was 'damaged' and suggested I get in touch with the body shop. Great, more to-ing and fro-ing and now a 72 hour wait for a reply from them. Why didnt the dpd contact either myself or the shop initially with the info, I have no idea. How about employing a dedicated customer service rep at each depot to deal with similar, rather than putting the customer to work?