The driver failed to deliver the parcel four times, entirely ignoring my instructions to leave it in a safe place and didn't even leave a card. After failing to deliver the parcel to my home address they refused to deliver it (two shirts) to a pick up point because it was presumably too big. Customer service is irresponsive, leaving all complaints by email unanswered. When I called them they kept me waiting in a queue for 30 minutes that cost me £20. I will not purchase anything online from companies that use DPD as a courier.
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