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Anonymous
Yet another complaint about a hopeless company! Given a delivery slot of 12:30 – 13:00, fine. At 13:40 I check their tacking page to find that it was delivered at12: 51,and to top it all was signed for by myself. Well I had been sitting right by my front door all the time and had not answered the door to anyone, or more importantly, signed for anything. Contacted the company who I was buying from, and was informed that it was delivered to 51 King%4£ Road. I live at 235, so god knows why it was delivered there. Anyway I take a walk to 51, which turns out to be an office. They had not received any deliveries from DPD. I then contact the DPD help desk, who initially sound helpful. They contact the driver who I am told will return to wherever he had delivered the parcel to and bring it to me (having confirmed my address with them). So I wait in for a further 2 hours, does my parcel turn up, does it f…… It is bad enough delivering to totally wrong address, but then the persistent lying is totally out of order. Saying firstly that I have signed for the parcel, then telling me that they have spoken to the driver, who was going to sort it out, is outrageous. This company is consistently terrible; I only wish that we could choose which courier service companies’ use. STAY WELL AWAY FROM DPD!
8 years ago
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DPD has a 1.1 average rating from 5,377 reviews