Yet another complaint about a hopeless company!
Given a delivery slot of 12:30 – 13:00, fine.
At 13:40 I check their tacking page to find that it was delivered at12: 51,and to
top it all was signed for by myself. Well I had been sitting right by my front door
all the time and had not answered the door to anyone, or more importantly, signed for anything.
Contacted the company who I was buying from, and was informed that it was delivered to 51 King%4£ Road. I live at 235, so god knows why it was delivered there. Anyway I take a walk to 51, which turns out to be an office. They had not received any deliveries from DPD.
I then contact the DPD help desk, who initially sound helpful. They contact the driver who I am told will return to wherever he had delivered the parcel to and bring it to me (having confirmed my address with them). So I wait in for a further 2 hours, does my parcel turn up, does it f……
It is bad enough delivering to totally wrong address, but then the persistent lying
is totally out of order. Saying firstly that I have signed for the parcel, then telling me that they have spoken to the driver, who was going to sort it out, is outrageous.
This company is consistently terrible; I only wish that we could choose which courier service companies’ use.
STAY WELL AWAY FROM DPD!