Literally the worse delivery experience I have ever had.
Bought an expensive designer coat from a trusted website who use DPD as their courier. I selected the timeslot 14:00-15:00 and took an early finish at work to make sure I was in. I then had a text saying it had been delivered to a safe place and a photo of a shed somewhere!? I did not select for it to be left in a safe place and there are no sheds on my street! I then phoned DPD who seemed helpful enough and said Phil, the driver was last located about 20mins away from my house and has now finished for the day! And that he will try pick up parcel and return tomorrow - which was no good as I am working and not finishing early again!
The next day comes and I hear nothing from DPD so decided to drive to the address I was given, only to be told that there was no parcel delivered there by the young man. Still have heard nothing back from DPD, I have now contacted the shop that I purchased the coat from to try and get a refund.. Reading these reviews it looks like this happens a lot! How is this company still running!?