Friday: Asked for my parcel to be redelivered the next day to a pick-up shop (saturday) to which the system confirmed as going ahead. Saturday: The package didn't arrive so I wasted 30 minutes on their phoneline, for a gentlemen, who just lied to me about a driver not being available and then rebooked it for the Sunday at the same place (with some pretend email verification). Sunday: The package didn't arrive on Sunday so I wasted 30 minutes on their phoneline, for another employee to tell me that next day service doesn't work on Saturday or Sunday so both their online system and the previous employee were either purposefully obscuring the truth of the situation or it's just another excuse. Monday: The package didn't arrive so I wasted 30 minutes on their phoneline, for a gentlemen to not give me a single reason why yet again they have failed to deliver it, having lead me on the whole weekend. Another pointless email saying it will be delivered the next day oh and they have raised a complaint... yeah right. Dishonest. Slow. Incompetent. Don't use this company.