I wanted to share my experience with you guys on Reviews.co.uk, so hopefully fewer people will make the same error I did by using DPD in the future. It has been the most unnecessarily stressful customer experience I've ever had, and could so easily have been avoided by DPD. If I could give zero stars, I would. To go right back to the beginning:- - I posted a parcel via DPD's Drop-off point in Halfords in Newcastle upon Tyne on 21/06/17 - I actually tried to drop-off on the 20/06/17, but the DPD scanning equipment was broken, so had to make 2 trips… extremely inconvenient, and an omen of what was to come as it turns out. - It took 2 days to move from Halfords, which in itself is really poor. I paid £13.46 for next day delivery. - They made an “attempt” to deliver to the address on 27/06/17, however the client was in all day, and DPD left no card… so whether it happened is up for debate. The standard of the service since this date, coupled many other reviews on here, lead me to believe that no attempt was made. - They made no more attempts to deliver, and instead claim that “a return to consignor” had been requested. No request was made by me. - This return was done within 2 days of the only “delivery attempt”. - I emailed DPD on the 6th / 7th / 8th / 9th / 10th / 11th / 12th and 13th July trying to get to the bottom of what had gone on. - Because they force people to email, as their phone system just relays tracking details rather than being able to speak to someone, I’ve dealt with more than 15 different people there, including their Director of Customer Experience, Sinead Croke, few of whom appeared aware of anything that other colleagues had said. - The parcel ended up sat in their Southall depot from 5th July, and I can only assume it had been there on days previously as well. - Southall was only 16 miles from the London delivery address that it needed to be at. - I resupplied the original delivery address to 3 people at DPD, telling them that I had not requested a return, and the package just needed to be delivered the original London address. - They had every opportunity to put this right. I’d been in constant contact with them since the 7th July, and they ignored my repeated requests. - The upshot was because they ignored my requests, the parcel moved to their Smethwick branch near Birmingham. I’m based near Newcastle upon Tyne. - After a number of days, where some people at DPD thought the parcel had been collected, but not by me, and others thought it had been lost, they eventually tracked it down to their lost property department. - They finally arranged for redelivery on the 18th July and delivered on the 19th July - a full 28 DAYS after it has been posted on a NEXT DAY DELIVERY service. - All's well that end's well you'd think. With DPD? Of course not. - After the parcel had bounced around for 28 days in various depots up and down the country, of course the item was ruined and unusable. - The package was part of a 2 item delivery to the customer, so I'll have to refund him on both parts, to a tune of nearly £200. Despite the numerous emails with a variety of different people, up to Director level, DPD have still tried to palm me off, even after what they admit themselves is a terrible situation. £200 to an organisation like DPD is nothing - they could really easily have made things right as a gesture of goodwill, as I do appreciate accidents can happen, but instead they've tried to palm me off to Parcel Hero, who the delivery was booked through, in order to waste more of my time and stall paying out anything to me. I am absolutely flabbergasted by the ineptitude that I’ve experienced. I’m a sole trader and the hours that I’ve spent over the last month and the 60+ emails that I’ve sent have been a huge drain on my resources. DPD have cost me hundreds of pounds in wasted time, not to mention the customer refund I'm going to have to make. I encourage people not to make the same mistake I did. All the best