I was waiting for my mobile phone delivery today so took a day off from work and stayed home as I was going away next day for few days. I was tracking from early morning as I did not want to miss it. When I checked it for the 10th time my delivery was at number 32 and they were delivering 29 at that moment. So I thought they are going to be here soon and I was constantly looking at the door and checked if my bell was working. After half an hour when I checked the status, it said parcel sent back to the sender, rejected by Joana. I was totally shocked. Firstly, nobody named Joana or closest to that name lives in my house. And that day It was just me and my dad. Secondly, the doorbell did not even ring so how come it was rejected. I phone customer service straight away and I told the lady about this situation. After a long conversation, we came to a conclusion saying I will go and pick it up from the Southall depo as I will not be home for few days and I needed the phone urgently. The lady asked me to go to depo between 4 pm and 7.30pm. I reached depo at 7 pm and asked for my parcel for which the staff at the collection point said that they cannot track my parcel. I asked them politely how do I get it and they had no clue. So I asked for the manager. The manager came outside and said the same thing that there was no update and it was false information from the customer service. For me, the disappointing part was there was no sign of concern. They were not sorry and tried their level best to dismiss the conversation not help me at all. Apparently, the customer service lady did not let them know that I was coming to collect the parcel which I believe they did not want to give me the parcel. I freaking wasted my whole day, wasted my time, wasted my fuel to get to the depot and such a cold service from the people who so proudly called himself manager but not humble enough to say sorry. Sorry does not mean you are wrong and I am right. It is simply being sorry for the situation that I was in and I was so upset as I was going through so much of hassle for unnecessary things created by their team. I am quite surprised that some companies are not checking the overall rating of DPD and still using the service. They are ruining their reputation along with DPD. Well DPD does not seem to care, but companies should. Do not ever use the service. This is the second time I'm being disappointed with DPD's service. The first time they delivered our item to our neighbour when we were at home whole day waiting for them. USELESS DRIVERS OR STOP GIVING PRESSURE TO YOUR DRIVERS. May be they are taking shortcuts.